We inspect all returned items when they arrive at our facility. We refund the full cost of the merchandise and all original shipping charges if your return is a result of our error or defective product. If the return is not a result of our error or a defective product and you initiate a return of an unopened, unused item within 30 days of delivery, we refund the full cost of the merchandise minus the original shipping charge and actual return shipping fees.
If you return an item that has been opened or shows signs of wear, we will issue a partial refund minus both original shipping charge and return shipping fees. Products decrease in value over time. Therefore, we reduce refunds for returns you initiate more than 30 days after delivery or received at our returns processing facility within 45 days.
If you are returning a cremation urn (adult, keepsake or jewelry) and we determine that it has been used (where you have placed Cremated Remains) you will NOT be eligible for a refund. Please contact us via email BEFORE you place any Cremated Remains in the urn.
You can expect your refund within 4 weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate 4 weeks because of the time required for return shipping (up to 10 business days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund, and we issue refunds in the form of payment used to make your purchase.
If you refuse your delivery without inspection, miss your delivery appointment(s) or return a non-defective or undamaged product, you will incur original shipping charges along with actual return shipping fees. Return shipping fees typically range from $35 to $100, but may be more for larger items.
All returns are inspected upon arrival at our warehouse. Items not in their original, new, unopened condition may qualify for a partial refund of the product’s price. Upon our inspection of returned merchandise, JustUrns.com reserves the right to deduct the original shipping charge and actual return shipping fees from your refund.